DELIVERY

UK orders will arrive within 2-3 days from dispatch.

INTERNATIONAL orders will arrive within 4-7 days from dispatch.

Orders placed on Friday - Sunday will be processed for dispatch on Monday

How much does shipping cost?

Domestic (UK) - £4.99

International- £25

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Do you ship worldwide? 

Yes - we ship worldwide

However, we are currently UNABLE TO SHIP TO RUSSIA.

Who do we ship with?

We currently ship via EVRi in the UK

All international orders will be shipped via ROYAL MAIL.

 

 

 You must read these terms and conditions carefully. When placing an order through the website, you will be asked to confirm that you have read, understood and agree to the terms and conditions in their entirety. If you do not agree to these, you must not order any product(s) through the website.

1) Placing Orders
a) To place an order, you can login with the options available on the Shopify platform.
b) Where you chose to create an account on the Shopify web platform Shopify may ask you to create a password to allow you to access your account, and to maintain account security on their website. You are responsible for keeping your password and account information confidential.
c) We shall not be liable for any loss or damage which may arise as a result of any failure by you to protect your personal information. Should you become aware of or suspect any unauthorised use of your account, please contact Shopify (www.shopify.co.uk).
d) If we are suspicious of any activity from your account that appears fraudulent, we can reserve the right to refuse you access to, and where necessary, delete your account.
e) If you use our Guest Checkout, we will retain your personal information in order to process your order.
2) Order Acceptance
a) Completion of checkout online does not constitute our acceptance of your order from us. You will be notified by email as soon as possible with confirmation that we are processing your order. Our acceptance of your order will take place only when we take payment from you and despatch of the product(s) is confirmed.
b) We have the right, prior to despatching the product(s) to decline an order for any reason, including legal and regulatory reasons.
c) Our contract with you will start when you receive the order despatch email and remain in place until the last day of your right to return the products.
d) If we cannot supply you with all of the products you ordered, we will process the parts of your order which are available. We will inform you of this by email and, if you have already paid for the product(s), refund you in full for the item(s) as soon as reasonably possible.
e) If the fulfilment of any aspect of an order would be illegal or unlawful, we have the right to stop or cease to fulfil the order at any time, including after despatch of products or notification to you that the order is being processed. In such circumstances, you acknowledge that CoCo Wo shall incur no liability.
3) Delivery:
a) Timescales and charges for delivery vary depending on the products ordered, your delivery address and country, and the delivery services available. You’ll find full details of our delivery charges when ordering is for Royal Mail 2nd Class Post, next day and special deliver will incur additional charges.
b) Delivery will be to the address specified in your order. If no one is available at a residential or other address at the time of delivery, our courier will advise whether your order has been left in a specified safe place or returned to depot/post office.
c) When the products are delivered to the delivery address specified in your order, all risk including of loss or damage to the products shall pass to you.
d) We shall be under no liability for any failure to deliver products when specified if the delay or failure is wholly or partly caused by circumstances beyond our control.
e) In the UK, delivery charge refunds can only be made in accordance with your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and other applicable legislation. Similar rights may apply for some international deliveries. For further information about your statutory rights see “Right to Cancel” section below and contact your local authority Trading Standards department or consumer advice centre.
f) International Delivery:
g) Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, we reserve the right to define what products can and cannot be delivered to which destination.
h) CoCo Wo products are sold on the basis that delivery duty is unpaid. You, as the recipient, may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and before placing an order for international delivery, you are required to check these details.
i) It will be your sole responsibility, where applicable to comply with any export controls or sanctions rules applied to products supplied to you.
4) Delays
a) We will make reasonable effort to keep you informed should supply of your product(s) be prevented or delayed for reasons beyond our control.
b) We shall be under no liability to you for such delay or failure of products being delivered when originally specified.
5) Changes to an Order
a) Our products are made to order and no changes to your order are allowed. If you decide to modify the order you must be notified to us prior to their despatch and be in writing (via email), and we will see if it is possible to amend the order. The costs associated with amending an order may be charged to you. The decision to charge is a CoCo Wo sole discretion.
b) When an order is placed, you cannot make changes to your name or address once your order has been despatched.
c) If you amend or change your order this could lead to changes to your delivery timetable.
d) If you amend or change your order you may also find the item is no longer available, or that the price has changed for which you may be charged.
6) Right to cancel
a) If you are entering into a contract with us as a consumer online or ordered by telephone, you have the right to cancel* (under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013), your contract at any time up to 14 calendar days after the day on which you received the products you ordered. *This statutory right to cancel is separate from our goodwill policy and does not apply to products purchased in our stores.
b) When we have received all of your order back, a refund will be processed to the value paid for the product. Where there is evidence the item has been worn (more than just trying on) or where there is evidence of deliberate damage, CoCo Wo reserves the right to charge remanufacturing/repair/cleaning costs.
c) If you wish to cancel an order, please be aware that statutory rights of cancellation do not apply to lingerie, or any products with a hygiene seal where the seal has been removed, broken or damaged.
d) To exercise your right to cancel your contract with us, you must inform us of your decision in writing within 14 calendar days after the day you received the products, which you can do by emailing itscocowo@hotmail.com providing your name, address, product ordered and order number.
e) While the products are in your position, you must take reasonable care of them until you return them to us.
f) You shall send back any products or return them to us, without undue delay and in any event not later than 7 days from the day you communicate your cancellation of the contract to us.
g) The deadline is met if you send back any products before the 7 days has expired. For all returned product, you will have to pay any direct cost of returning any products to us.
h) Products should be returned either with, or in their original packaging.
i) You are only liable for any diminished value of the products resulting from the unnecessary handling, in excess of what is necessary to establish, characteristics and functioning of the products. We will assess this charge when the products are returned but this charge will not be more than the original contract value
j) We will process your refund within 14 days of receipt of the products.
k) For products delivered to a third party, at your request in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us.
7) Website Purchases – Sale Items Policy
a) For sale items purchased via our website, if you change your mind within 14 days of receipt, we will be happy to either refund or exchange the item.
8) Products Lost or Damaged in Transit
a) We will be responsible for any loss or damage to products in transit that you return to us and, we recommend that you use a recorded delivery service and obtain proof of postage.
b) If products being returned are lost or damaged in transit, we reserve the right to charge you, or deduct from your refund any amount attributable to such loss or damage.
9) Returns by Post
a) You can return your online order by post, at your cost unless in accordance with your statutory rights.
10) Damaged or Incorrectly Supplied Products
a) You are responsible for checking all products you ordered are received correctly against your order.
b) You must note the details of any damage or error in supply on the delivery documentation, upon delivery of your order. If you are unable to view the items upon receiving them, you must inform us within a reasonable time period.
c) After informing us that the products are damaged or have been incorrectly supplied, you must return them to us as soon as possible.
d) We may offer you a replacement product and any refunds given by us will be made to the payment method used when you placed your order. Offered refunds will be subject to our right to withhold amounts for products which are damaged on return.
11) Statutory Rights
a) You have statutory rights to cancel in clause 6, these include that the products you purchase are of satisfactory quality, fit for purpose and match any product descriptions that accompanied sale.
b) Within 7 days of the delivery, you may exercise the right to a refund if the product purchased is not fit for purpose or as described and of a satisfactory quality.
c) Within one month of the date of delivery, but after the initial 7 days you are entitled to a repair or replacement if a product is faulty, or where that is not possible, or the repair/replacement does not resolve the fault, a refund.
d) After one-month, similar rights exist, if you can prove that the fault was present when the product was delivered. Further information about your statutory rights in the UK can be obtained by contacting your local authority Trading Standards Department or Citizen’s Advice Bureau.
12) Product Descriptions
a) We try to ensure that prices quoted on the website are correct and that all items have a fair product description.
b) Orders will only be accepted if the product description and the prices advertised on this website are free of errors.
c) We try to display our product colours as accurately as possible on the website, however the actual colours you see will depend on your monitor. We cannot guarantee the colours displayed on your monitor accurately reflects the colour of the product on delivery.
d) All items are subject to availability. We will inform you as soon as possible if the product(s) you have ordered are not available.
13) Legal Compliance
a) You will not use, sell or supply any product(s) purchased from us in an unlawful manner, or for your commercial own commercial gain. All images and content on our website are proprietary to CoCo Wo and cannot be used by you.
14) Liability
a) By law there are certain liabilities we cannot exclude in these terms and conditions and nothing within them limits our liability for personal injury or death caused by our negligence or for fraud.
b) As a consumer you have certain rights, including statutory rights relating to faulty or products that haven’t been properly described. Nothing in these terms and conditions will affect these statutory rights and, we will perform our obligations under these terms and conditions with reasonable care and skill.
c) Any products we supply to you should be of satisfactory quality. If we deliver a product to you that is not of satisfactory quality, you can contact us for a repair or replacement or, where this is not possible, for a refund.
d) In these terms and conditions, we are only responsible for losses that are a natural, foreseeable consequence of us breaching them.
e) We will not be liable to you if under these terms and conditions, we are prevented or delayed from complying with our obligations by anything you, or anyone acting on your behalf does, or fails to do, or due to events which are beyond our reasonable control.
f) You should follow any advice we give you to keep products we supply to you safe. We cannot accept liability for your failure to follow this advice that results in damage to products we have supplied.
15) Complaints
a) If you have a complaint regarding our website, our products, or service we have provided you from our website, or over the telephone please contact our customer services team by emailing us using itscocowo@hotmail.com.
b) If you decide to write to us, please use the following CoCo Wo email address when completing the form info@cocowo.co.uk